Operations & Office Manager

Supervisor Title: VP of Finance & Controller
Location: Washington, D.C.
Overtime Status: Exempt
Job Summary:

National Trust Community Investment Corporation seeks an experienced Operations and Office Manager to provide high-level operations, office, and administrative support and ensure the smooth, day-to-day running of the corporate headquarters office located in Washington, DC. The position will support HQ and remote staff with office-related administrative functions, HR support, IT administration, and other day-to-day needs. We are looking for someone who enjoys working in a fast-paced, deadline-oriented environment and who can manage multiple projects simultaneously. The ideal candidate should have experience supporting office operations preferably in a client service-focused professional industry. The position requires working in person at the Washington, DC HQ office at least three days per week or more as needed.

  • Manage all office administration and operations needs and establish and document appropriate office procedures
  • Assist with human resources management including recruiting and ongoing employee matters
  • Ensure all new hire and updated employee records are completed timely and accurately
  • Ensure proper onboarding and orientation of new employees ensuring knowledge of general office practices, and proper completion of paper and electronic employment documents
  • Serve as liaison with building leasing company, building maintenance, vendors, and other office visitors; maintain security files (i.e. building security cards, office keys, etc.)
  • Solicit estimates and bids for purchases/leases of office equipment and furniture; lead the review of office or equipment leases and negotiation of same
  • Oversee purchase of and management of office supplies and equipment and coordinate service calls for office equipment repair
  • Oversee and manage office space maintenance service providers
  • Serve as liaison with Corporate Accounting; assist with budgeting process on all office and operations related expenses
  • Maintain corporate electronic and paper files and be the administrative lead for the corporate electronic document management system (SharePoint)
  • Manage and support IT, telecommunications, office support systems and equipment, and associated software and vendors
  • Assist with scheduling and communication of events and projects
  • Assist with office events and meetings, preparing conference rooms, ordering catering, etc.
  • Oversee office cleanliness and organization of resources with team members
  • Other duties as assigned
  • Bachelor’s degree or more than 5 years of experience
  • Previous experience in Office Management and maintaining operational systems
  • Must be located in the Washington, DC area and able to work in the HQ office at least 3 days per week (or more as needed)
  • Strong Microsoft O365 skills (SharePoint, Word, Excel, PowerPoint)
  • Previous experience with Salesforce preferred
  • Ability to perform very detailed work at the highest quality
  • Excellent written, problem-solving, and verbal communication skills
  • Strong critical thinking and leadership qualities
  • Demonstrated ability to work well in a team setting


National Trust Community Investment Corporation (NTCIC) offers a progressive work environment, competitive pay, and an excellent benefits package including; medical, dental, vision, paid-time-off, life/disability insurance, commuter flex accounts, and a 401(k). NTCIC is an equal opportunity organization and does not discriminate on the basis of race, color, religion, national origin, sex, age, sexual orientation, veteran status, or disability NTCIC actively seeks opportunities to include members of these groups in its programs and activities.